FAQ

Creating your shop and listing your artwork is simple! Just follow the easy steps outlined in our artradie Guide for Sellers. We provide all the tools and resources you need to showcase your work and connect with potential Buyers.

• Temporary Storage: Your ID and proof of address documents are temporarily stored on our secure server during the application review process.
• Document Deletion: Once your application is reviewed and you are registered as a seller, these documents are permanently deleted from our server.
• Reapplication: If your application is not approved, you will be asked to reapply with the correct documents. Regardless of the outcome, the initial documents (passport photos and proof of address) will be deleted from our server.
• No Long-Term Storage: We do not store any sensitive documents on our server after the review process is complete.

Eight Steps to Set Up Your Shop

1. Apply for REGISTRATION APPROVAL

This is a free process. Our team will assess your application to ensure it meets our Terms and Conditions. Before submitting your application, please:

• • Review the registration requirements (full checklist below).
  • Complete the Registration Form. Select the REGISTRATION APPROVAL option if this is your first time registering with us.
  • Complete the Checkout Page. Enter your billing details. (you will not be charged for the registration approval).

2. Setup Wizard

• • You will be automatically directed to our 2-minute Setup Wizard to enter basic shop information. If you are unsure if you meet the eligibility criteria, you can skip this setup process and complete it manually through your dashboard after approval.

3. Approval Process

• • Once our team receives your registration form, we will review your information. If accepted, we will activate your shop within 24-48 hours. You will receive an approval email with instructions on how to pay for the subscription and a payment link.

4. Payment and Setup

• • Pay the annual subscription fee and upload your shop banner and profile picture through the shop dashboard.

5. Shop Activation

• • When artradie receives your subscription fee, your shop will be activated. You will receive a notification email confirming your shop is active and ready for use.

6. Complete Your Shop Setup

• • Continue setting up your shop by following the instructions in the Guide for Sellers. Ensure your shop description, address, phone number and shop name are up to date.

7. Link Your Stripe Payment Gateway

• • Go to your shop’s dashboard to link your shop to your Stripe payment gateway. For instructions on how to connect Stripe, refer to our Guide for Sellers.

8. Add Products

• • Add up to 12 products to your shop.

Checklist for Sellers Submitting an Application

What You Need to Have Ready:

1. Contact Details:

• • Name
  • Surname
  • Email
  • Phone number

2. Preferred Shop Name:

• • This can only be changed after registration if you email the Support Team.

3. Proof of Identity:

• • One of the following:
    • NZ Passport
    • NZ Citizenship Certificate
    • NZ Birth Certificate
  • Note: NZ Driver’s Licence is not an acceptable form of ID.

4. Proof of Address:

• • One of the following:
    • A recent utility bill (e.g., electricity, gas, water, or landline phone bill) issued within the last three months
    • A bank statement or credit card statement header that has your address on it, issued within the last six months
    • A New Zealand driver’s licence or a government-issued identification card with your current address

• Why Register
• What is Required for Registration
• Terms and Conditions
• FAQ
• Guide for Sellers
• IT Support Page

How is Artwork Sold

• The Buyer adds the product to their cart and makes the payment via the checkout page.

• The Buyer contacts the Seller to inquire about the shipping and delivery process including costs.

• The Seller receives notification of the sale via their dashboard and an email notification. The payment is automatically divided between the Seller and artradie, and it appears in the Seller’s Stripe account on the same day.
• Stripe typically transfers the money to the connected bank account within four (4) business days after a sale. However, the exact transfer time may vary depending on your bank and the specific circumstances of the transaction. You can check your Stripe dashboard for the specific transfer times.

• The Seller reviews the order details and verifies the received payment in Stripe.

• The Seller arranges and confirms the shipping and delivery with the Buyer using the contact details received via order emails.

• The Seller ships the order. The Seller tracks and communicates with the Buyer to ensure the order is delivered. This includes tracking the order, monitoring delivery, and handling customer inquiries.

• Once the order is delivered, the Seller marks the order as complete in the dashboard.

• The Seller asks the Buyer for a review.

 You’ll negotiate shipping costs directly with Buyers. You’re responsible for packaging and shipping your artwork securely.

Once a Buyer completes their purchase and the Seller has negotiated shipping with the Buyer, funds are securely transferred within three working days to your account by artradie minus the payment gateway transaction fees (Stripe). You can withdraw your funds from your artradie account through our secure payment system.

We offer several efficient features to help you promote your work including shop customisation options, social media sharing buttons, and through artradie targeted advertising opportunities. Be sure to optimise your listings with relevant keywords and high-quality photos.

Preloved art on artradie refers to an original artwork by a New Zealand visual artist that is being sold secondhand. It’s a sustainable way to find a unique piece and give art a second life with a new owner.  This category offers a platform for users to buy and sell New Zealand art that has a history of ownership, adding a unique dimension to the artradie marketplace.

Absolutely! We’re thrilled to announce that artists registered on our platform now have the opportunity to showcase their expertise and creativity by offering workshops as products. Whether they specialise in painting, sculpting, photography, or any other medium, artists can share their skills and knowledge with eager learners through hands-on workshops, virtual classes, or educational sessions. This exciting feature allows artists to expand their offerings beyond traditional artworks and connect with a broader audience of art enthusiasts and learners. If you’re an artist interested in hosting a workshop, simply sign up on our platform and start sharing your passion for art with the world!

The Recycled Materials category is a dedicated section on our website where artists can buy and sell used or leftover art supplies, equipment and materials. This feature promotes sustainability and helps artists find affordable resources for their creative projects. For full information about what you can and cannot sell, please see our Guide for Sellers.

You can easily cancel your account from your Sellers Dashboard. 

Go to Subscription and click Cancel button.

Please make sure that you are fully ready to delete your shop. artradie is not responsible for any data or revenue loss from deleting your shop.

artradie supports the proposed Artist Resale Royalty Scheme to be launched in Aotearoa New Zealand. The scheme will ensure that artists receive a 5% portion of proceeds whenever their work is resold. This will provide artists with a financial boost and recognition of their ongoing contribution to the art market of Aotearoa. As information about the formal process of the Artist Resale Royalty Scheme becomes available it will be posted on artradie.

The scheme applies to original visual artworks (paintings, sculptures, photographs, etc.) sold for NZ$1,000 or more.

A collection agency will be appointed by Manatū Tāonga – Ministry of Culture and Heritage to manage the collection and distribution of royalties.